Refund policy

If you are not happy with the product you have ordered, please contact us within 24 hours of receiving your order. 

We may offer you a refund where we determine that your Product is defective.

Please let us know a full description of the fault (including images and/or videos), the order number and the batch number (normally located on the back of the Product (bag or jar).

If we determine that your Product may be defective, we will request that you send the Product back to us at your cost for further inspection, including any packaging, accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product defective.

If we determine that the Product is defective, you will be credited the full amount paid (including shipping costs) and you may request a refund or exchange.

All refunds will be credited back to your original method of payment.

Please note that due to the nature of SuperFeasts Di Dao sourcing, SuperFeasts Products are subject to seasonal variances in colour, taste, texture and density. It is important to note these variables when receiving and working with your Products. If you are unsure about how to maintain your Product or whether it is in good condition, please contact us at hello@pureritualnz.com